Cookie Policy

FrieslandCampina Cookie Statement

Every day Royal FrieslandCampina provides millions of consumers all over the world with dairy products containing valuable nutrients. At FrieslandCampina we feel accountable to protect your data and safeguard your privacy. We believe in the importance of keeping our services transparent, personal and reliable. Therefore, we developed this FrieslandCampina Cookie statement to explain why we use cookies and how we use them. We invite you to familiarize yourself with this Cookie statement. This Cookie statement was last updated on 13 May 2020.

1. When does this Cookie statement apply?

When you are using our websites or apps, we collect technical information about your device and your interaction with our websites and apps. This information is collected by using cookies and other techniques that allow us to connect your surfing behavior to the unique technical characteristics of your device and browser (settings).

This Cookie statement applies to the collection and use of the data produced by cookies and similar techniques (hereafter “cookies”) through our websites and apps that have published this statement or refer to this statement on www.frieslandcampina.com. These similar techniques may include third party pixels (snippets of a website code that enable us and the pixel supplier to track your interaction) and device finger printing (a technique that collects your browser and operating system characteristics to identify you).

2. What are cookies?

Cookies are small data files that your browser places on your computer or your mobile device. Cookies help your browser navigate our websites. There are several types of cookies, varying from cookies that remember your language preferences to advertising cookies. We refer to the ‘why do we use cookies’ section below. Cookies themselves cannot collect any information stored on your computer.

3. What data is collected by cookies?

We collect information such as:
A. The IP address of your device
B. Information on the operating system and browser of your device
C. Your interaction with our websites, apps and online advertisements
If the website you visit or the app you use enables login, we also connect the information to your personal account, like your web shop or loyalty program account. Find out more about how we’re using your information in section 3.4 of our Privacy Statement.

4. Why do we use cookies?

We are using cookies for a variety of purposes:
A. Strictly necessary cookies: these cookies are essential to the functioning of our websites and apps.
B. Functionality cookies: these cookies remember your preferences, such as region, language, username or allow you to rate pages and fill in comment forms.
C. Performance cookies: these cookies capture website and app usage information on an abstract level and are used to provide analytics and metrics such as the number of visitors and which pages are most frequently accessed. These cookies include for instance Google Analytics and are used to improve our websites by learning how you interact with them.
D. Targeting or Advertising cookies: these cookies are used to collect information about browser habits and can be used to customize advertising, marketing and our websites look and feel. These cookies are – most of the time – third party cookies (see 5 below).
E. Social Media cookies: these cookies are set by social media services that we have added to the website to enable you to share our content with your friends. They are capable of tracking your browser across other websites and building up a profile of your interests.

The cookies we use are not the same for all our websites. In the cookie settings on the website you visit, you can view the cookies set per category. The cookie settings can be accessed through the pop-up (at your first visit of the website or after deleting cookies manually in your browser) or at the bottom of the page.

5. Do we use third party cookies?

Some of our websites and apps use third parties cookies, such as Google DoubleClick, Facebook.
We cooperate with these third parties to display advertisements of our products to you. These third parties may be able to monitor your use of the FrieslandCampina websites and apps. If you, for example have accepted the advertising cookies, some of your personal information will also be shared with the advertiser network. If you, for example, click on a social media button (e.g. ‘Share this’ or, ‘Like’) some of your personal data will also be visible for social media providers and to visitors of your personal social media page.

We will ask your permission before using these third party cookies, but the further use of the data by the (social) media provider is covered by the conditions (including the privacy statement) of that (social) media platform.

We also feature product videos on our website that are hosted on YouTube, Vimeo or similar platforms. Although the videos are made by us and displayed on our sites, the content actually comes from YouTube, which is a third-party domain; therefore you may receive a YouTube cookie.

6. How do you accept, reject and delete cookies?

There are several ways to exclude or minimalize the use cookies on your device.
A. If required by law, we will ask your consent before using cookies. You will see a pop-up on our website. It is up to you to accept or decline.
B. You can use our cookie management tool on our the websites to changes your preferences and disable functionality, performance, targeting & advertising and social media cookies.
C. You can also choose to reject or block the cookies set by FrieslandCampina or the websites of any third party suppliers by changing your browser settings. More information may be found in the help function of your browser.
D. You can opt-out from our Google Analytics cookies by installing this Add-on by Google in your browser: https://tools.google.com/dlpage/gaoptout?hl=nl
E. You can opt-out from personalized online advertisements served by several companies, including those whose third party cookies we use, by visiting www.youronlinechoices.com.

Note, however, that if you reject the use of cookies some of the functions of our websites may not work correctly.

7. Contact

If you have any questions regarding this Cookie statement or the cookies being used by our websites, please let us know. You can contact us by clicking on the contact link on the website that forwarded you to this Cookie statement or send an email to privacy_statement@frieslandcampina.com. Find out more about how we use your personal data in our Privacy statement.